A1COMPUSOLVE Ltd. We provides repair, unlocking, and buy-and-sell services for electronic devices. These terms and conditions apply to all our services and sales.
Repairs
- We offer warranties on most repairs, excluding:
- Physical damage
- Liquid damage (before or after repair)
- Bends or dents (before or after repair)
- Software issues
- Unrelated faults
- Repairs by others or tampering
- We typically use high-quality parts for repairs.
- We cannot guarantee water resistance after repairs.
- We don't repair blacklisted devices.
- Manufacturing defects and software errors are not covered under warranty (e.g., iPhone 6 Plus Touch Disease).
- Our liability for negligent repairs is limited to replacing your device with a similar one.
- Warranties are non-transferable.
- We are not responsible for voiding other warranties.
- Back up your data before repairs. We are not responsible for data loss.
- We are not liable for unchecking phones due to faulty touchscreens (disabled mode may appear with a working screen).
- We do not offer refunds for repairs.
Cases, Glass Protectors, Chargers
- All in-store purchases come with a 14-day warranty.
- We don't offer refunds for unwanted items, but you can exchange them or get a credit note. Returned items must be unused, in original packaging, and in the same condition as sold (except earphones for hygiene reasons).
- We only offer refunds for faulty items, not those damaged by negligence, tampering, or accidents.
- Tempered glass protectors are not indestructible and have no guarantee.
- Keep your receipt; we require it for exchanges and refunds. Card refunds are issued to the original purchase card.
Unlocking
- Phones must not be blacklisted.
- Check if your phone is already unlocked before requesting unlocking services.
- Provide the correct network name your phone is locked to.
- Provide correct Apple/Google IDs or passwords if needed.
- Unlocking orders cannot be cancelled.
- We do not offer refunds for unlocking services.
Prices
- Prices are subject to change without notice.
- Special offers may end at any time without notice.
- We have a minimum repair or service charge of £15.
Buying Old or Refurbished Devices
- These terms apply to buying used or refurbished phones, tablets, or other devices ("Products") from us.
- Refurbished Products meet our high quality standards and are thoroughly tested and graded.
Grading System
- Grade A: Excellent condition, cosmetically flawless, fully tested, and restored to the latest operating system.
- Grade B: Good condition, with minor scratches on the screen and casing, fully tested, and restored to the latest operating system.
- Grade C: Average condition, with scratches and scuffs, fully tested, and restored to the latest operating system.
Acceptance of Sale
- You will be able to inspect the product and its grade before buying.
- By completing the purchase, you accept the product's condition and grading.
Returns, Repairs, and Replacements
- We only accept genuine claims and reserve the right to reject false ones.
- Warranties are void if the product is damaged, scratched, modified, or tampered with (including repairs elsewhere).
- We decide whether to repair or replace the product.
- A £25 testing and return fee may apply for products found to be fully functional.
- We will not offer refunds if:
- You made a purchase mistake.
- You changed your mind.
- You return the product based on pre-existing knowledge.
- Additionally, returns, repairs, or replacements are rejected unless:
- The product has a manufacturing fault or software problem within 1 year of purchase.
- The product is returned within 14 days of purchase, unused and undamaged, with the original receipt by the original purchaser.
- These conditions are part of our commitment to quality service and do not affect your statutory rights.
- These terms and conditions are governed by English and Welsh law.
Buy and Sell
- Sellers must be 18 or older.
- We will ID you according to our policy and store your information.
- All devices will be tested.
- We may record serial numbers and product descriptions.
- We reserve the right to refuse any purchase.
- We may limit purchase quantities.
- You warrant that you legally own the product and it is free from encumbrances or claims. We may pursue legal action against you if the products are stolen, encumbered, or fake.
- Ownership of the product transfers to us after successful